Client Service Representative
Company: Zelis Healthcare, LLC
Location: Atlanta
Posted on: May 2, 2024
Job Description:
Position Overview:The Zelis Payments Client Service
Representative is part of an upbeat and caring team responsible for
addressing issues or concerns from our clients related to our
products and processes. Our best Client Service Representatives are
super reliable, love helping people, and are great at solving
problems. This team also serves as a talent pipeline into the rest
of Zelis, so it can be a great place to kickstart your career. We
have potential paths into client support, management, and more.
Don't worry if you don't have previous call center experience, we
are happy to teach you!Duties and Responsibilities:
- Handle incoming calls from our provider clients to answer
questions regarding their payments and enrollment
- Works to resolve any outstanding issues related to their
payments including explaining the use of our electronic payment
options (credit cards, direct electronic funds transfer)
- Assist providers in signing up for direct electronic funds
transfer products as well as assisting with the registration
process, online web portal set-up and provider portal guidance
including basic troubleshooting.
- Navigate Zelis platforms and processes efficiently with the
goal of providing quick and thorough responses to our clients with
first call resolution.
- Build and maintain a thorough knowledge of Zelis Payments
products and solutions.
- Build and maintain a thorough knowledge of company policies and
procedures, especially related to provider privacy.
- Maintaining scheduled adherence and remaining productive
throughout your given shift.
- Ability to consistently meet monthly stat expectations and
attendance goals.
- Maintain and display a positive attitude.Professional
Experience and Qualifications:
- Passion for customer service and helping people
- Excellent telephone etiquette and verbal communication
skills
- Proficiency in problem-solving and basic troubleshooting
- Computer proficiency and technical aptitude
- Attention to detail
- Consistent and reliable
- Comfort with MS Office applications such as Word, Excel,
PowerPoint, etc.
- Demonstrated resilience and resourcefulness in customer service
situationsEducation:
- High School diploma or equivalent GED requiredAs a leading
payments company in healthcare, we guide, price, explain, and pay
for care on behalf of insurers and their members. We're Zelis in
our pursuit to align the interests of payers, providers, and
consumers to deliver a better financial experience and more
affordable, transparent care for all. We partner with more than 700
payers, including the top-5 national health plans, BCBS insurers,
regional health plans, TPAs and self-insured employers, over 4
million providers, and 100 million members, enabling the healthcare
industry to pay for care, with care. Zelis brings adaptive
technology, a deeply ingrained service culture, and a comprehensive
navigation through adjudication and payment platform to manage the
complete payment process.Commitment to Diversity, Equity,Inclusion,
and BelongingAt Zelis, we champion diversity, equity, inclusion,
and belonging in all aspects of our operations. We embrace the
power of diversity and create an environment where people can bring
their authentic and best selves to work. We know that a sense of
belonging is key not only to your success at Zelis, but also to
your ability to bring your best each day.Equal Employment
Opportunity Zelis is proud to be an equal opportunity employer. All
applicants will receive consideration for employment without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws.We encourage members of
traditionally underrepresented communities to apply, even if you do
not believe you 100% fit the qualifications of the position,
including women, LGBTQIA people, people of color, and people with
disabilities. Accessibility SupportWe are dedicated to ensuring our
application process is accessible to all candidates. If you are a
qualified individual with a disability or a disabled veteran and
require a reasonable accommodation with any part of the application
and/or interview process, please email TalentAcquisition@zelis.com
SCAM ALERT: There is an active nationwide employment scam which is
now using Zelis to garner personal information or financial scams.
This site is secure, and any applications made here are with our
legitimate partner. If you're contacted by a Zelis Recruiter,
please ensure whomever is contacting you truly represents Zelis
Healthcare. We will never asked for the exchange of any money or
credit card details during the recruitment process. Please be aware
of any suspicious email activity from people who could be
pretending to be recruiters or senior professionals at Zelis.
Keywords: Zelis Healthcare, LLC, Sandy Springs , Client Service Representative, Sales , Atlanta, Georgia
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