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IT Service Management Application Administrator

Company: NovaLink Solutions
Location: Atlanta
Posted on: June 27, 2019

Job Description:

Requirements MINIMUM REQUIREMENTS EDUCATION Bachelor s degree in related discipline required, or 4 years of related work experience in addition to the work experience listed below required (8 years total). CERTIFICATIONLICENSE None REQUIRED WORK EXPERIENCE Minimum of 4 years experience in an IT environment supporting applications including 2 years experience in Cloud technologies Demonstrated experience in SQL, Python, JavaScript or XML Experience with one or more of the following ITIL areas Service Desk, Asset, Problem Management or Change Management Familiarity with Active Directory, servers, databases and IT networks PREFERRED WORK EXPERIENCE Demonstrated experience with IBM Control Desk or IBM Maximo KNOWLEDGE, SKILLS, ABILITIES Problem Solving and Root Cause Analysis Active Listening with Written and Oral Communication Common Understanding of the SDLC model Analytical with Attention to Details Interpersonal and Relationship-building Mental Agility and Flexible to Change Proactive and ability to learn new skills and concepts quickly ESSENTIAL DUTIES Analyze stakeholders needs and drivers. Configure application and end user self-service portal to meet identified service management process needs. Collaborate and work with implementation vendor to develop new functionality as needed. Develop reports for management and application users as needed. Utilize programming and scripting languages to provide extended functionality as needed. Develop test scripts and conduct testing for the application as needed. Lead testing activities with stakeholders Author documentation as needed for communication, training, testing, maintenance and support purposes Provide training as necessary to internal stakeholders and end users. Provide consistent status reports to the Director, Enterprise Business Applications Contribute to a supportive work environment, team cohesiveness and embody the district s norms PHYSICAL DEMANDSADA REQUIREMENTS Typically sitting at desk or table Office, library, computer room

Keywords: NovaLink Solutions, Sandy Springs , IT Service Management Application Administrator, Executive , Atlanta, Georgia

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