Federal Services Account Manager
Company: Dell
Location: Atlanta
Posted on: May 7, 2024
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Job Description:
Federal Services Account ManagerDell Technologies customers
expect great things from both our products and our services.
Account Services Management is all about managing and overseeing
seamless service delivery processes. It's a hugely varied field of
work. Processes range from incident management to change
management, from configuration management to customer management.
The team makes sure disputes and technical issues are resolved. We
also provide excellent communication to the customer around every
activity - from the tactical to the strategic.The Services Account
Manager (SAM) is the customer's single point-of-accountability for
service activities and manages complete problem resolution on
managed assets.Join us to do the best work of your career and make
a profound social impact as a Federal Services Account Manager on
our Account Services Management Team in the United States.
What you'll achieve
As a Federal Services Account Manager, you will provide
standardized reporting (products & entitlements, support &
dispatch, overall account status, life-cycle management status, and
product details). You will examine internal processes and drive
continuous improvement across Dell Technologies, as well as apply a
customer-first mindset to every tool, process, and customer
touchpoint into Dell. Works with the customer to proactively
identify and resolve potential issues to achieve high system
availability in the customer's environment and uses data to build a
compelling account plan and strategy. Develop resolutions to
complex problems that require the frequent use of creativity. You
will also build relationship with customers and become a trusted
advisor (engage CEM Team with escalations and problem resolution,
as well as educate customer to maximize ProSupport Plus and
ProSupport Flex benefits and renewals).---You will:
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the
table. Here's what we are looking for with this role:
Essential Requirements
Dell Technologies is a unique family of businesses that helps
individuals and organizations transform how they work, live and
play. Join us to build a future that works for everyone because
Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment
opportunity for all employees and to providing employees with a
work environment free of discrimination and harassment. Read the
full Equal Employment Opportunity Policy here.Job ID:R244527
Dell's Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when
flexibility is offered.
We know that freedom and flexibility are crucial to all our
employees no matter where you are located and our flexible and
hybrid work style allows team members to have the freedom to
ideate, be innovative, and drive results their way. To learn more
about our work culture, please visit our locations page.
Keywords: Dell, Sandy Springs , Federal Services Account Manager, Executive , Atlanta, Georgia
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