Field Service and Lab Engineer
Company: Orion Talent
Location: Atlanta
Posted on: April 18, 2024
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Job Description:
Position Details:
--- Title: Field Service and Lab Engineer
--- Location: Atlanta, GA
--- Shift: Days (8:00am - 4:30pm EST)
--- Compensation: $27-33hr+
--- Benefits: 401K, MED, DEN, VIS plus more!
--- Travel: 80%
--- Relocation package: Case-by-Case
Position Description:
--- Join our team in a multifaceted role with key responsibilities.
Your focus will include installing advanced equipment, offering
customer training, and collaborating with experts for successful
installations. As a troubleshooter, you'll diagnose issues, address
software complexities, engineer solutions, and conduct prompt
repairs and preventative maintenance. Diligently, you'll maintain
detailed work reports and provide expert advice to customers. Your
professionalism will shine as our ambassador, upholding the highest
standards during interactions. Your role will also encompass
planning and documenting internal trial runs, configuring lab
setups, and ensuring the excellence of our lab machines to advance
our cutting-edge solutions continuously.
What you'll be contributing:
--- Install Equipment:
- Install equipment and provide training to customers on how to
operate it.
- Communicate and cooperate with different subject matter experts
to ensure a successful install.
--- Troubleshoot & Repair Equipment:
- Troubleshoot equipment to determine the cause of reported
problems.
- Analyze software problems
- Engineer solutions for special applications
- Once the problem is identified: repair the equipment to restore
it to full functionality.
- Perform routine preventative maintenance.
--- Maintain Work Reports:
- Write logs of every service call they perform and add notes to
customer records.
--- Advise Customers:
- Show customers how to use equipment and advise them on best
practices to keep their equipment functioning well.
--- Perform Demonstrations:
- Demonstrate equipment capabilities to customers and demonstrate
how to perform various tasks, including simple maintenance.
--- Maintain Appearances:
- Professional in work ethic and appearance.
- Represent company and must portray the highest professional image
to customers.
--- Trial Runs:
- Plan, execute, and document internal trial runs
- Design specific lab configurations
- Keep Lab machines in excellent technical conditions
Requirements:
--- Mechanical Skills:
- Use their hands and various tools to install and repair
equipment, as well as utilize basic mechanical principles to assist
with the troubleshooting process.
--- Electrical Skills:
- Use basic electrical principles to analyzing failures of
electrical components and equipment based on symptom
recognition.
- Able to read and interpret E-Plans.
- Repair and install all electrical components to retain full
functionality.
--- Customer Service:
- Interact with customers by helping them resolve equipment issues
and telling them how to use newly installed equipment.
--- Communication:
- Use verbal communication skills to speak with customers,
listening to their concerns and asking questions when needed to
determine the nature of their problems and equipment needs.
--- Professional Flexibility:
- Must be willing, prepared, and able to visit customers on a
moment's basis in many cases including weekends when necessary.
- Being able and willing to travel internationally for installs to
the extent of about 2 weeks.
--- Analytical Thinking:
- Diagnose equipment problems and determine ways to fix these
issues, which requires analytical skills.
--- Computer Skills:
- Log information into digital work reports as well as navigate
company programs that assist in troubleshooting all elements of
machine equipment.
- Software and Controls experience
--- Physical Fitness:
- Must be physically fit enough to lift and carry heavy
equipment.
- They may also crouch or squat to work on equipment.
Keywords: Orion Talent, Sandy Springs , Field Service and Lab Engineer, Engineering , Atlanta, Georgia
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